Mystery Shopping

For companies in saturated market sectors, the consistent improvement of service and advice quality has become one of the few possibilities to stand out from the crowd. Only businesses, which manage to convince new and existing clients of their high service quality, will be in a position to defend and increase their market share in the long run.

Nuance Advisory will give your service quality the competitive edge. Our mystery shopping & expert audit expertise will help you to

• Realistically map out the current service and advice standards in your company.
• Review the implementation of standardised processes.
• Evaluate the determining factors in a sales situation.
• Survey the use of auxiliary means and customer information.
• Asses the current situation via competitor analysis.

Regardless of sector, market segment or targeting method, we will give you a reliable image of your service quality.

We recruit the clients that exactly resemble your target audience – be they small investors, homeowners, private banking clients, solicitors or GPs. Besides quantitative surveys on any scale, we are also able to carry out qualitative surveys to meet the highest expectations, thanks to our extensive network of sales specialists and trainers.

For the implementation of comprehensive shop audits, we evaluate and train the relevant experts who, based on their broad practical experience, implement the audits professionally.